{"product_id":"shipping-protection","title":"Protection d'expédition","description":"\u003cp\u003eAjoutez la protection de livraison xCotton au moment du paiement pour protéger votre colis contre les dommages, la perte et le vol. Visitez sp.xcottons.com\/parcel#\/more pour en savoir plus.\u003c\/p\u003e\n\u003csection class=\"section static-shipping-info\"\u003e\n\u003cdiv class=\"responsive-container\"\u003e\n\n\u003ch1 class=\"h2\"\u003eFAQ sur la protection de livraison\u003c\/h1\u003e\n\n\n\u003c\/div\u003e\n\n\u003c\/section\u003e\n\u003csection class=\"section static-shipping-info\"\u003e\n\u003cdiv class=\"responsive-container\"\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ1 : Qu'est-ce que la protection de livraison ?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eR1 : Lorsque vous achetez auprès de magasins partenaires de Xcotton, vous pouvez opter pour la protection de livraison afin de protéger votre commande contre la perte, les dommages ou la mauvaise livraison pendant le transport.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ2 : Quand puis-je déposer une réclamation ?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eR2 : Vous pouvez soumettre une réclamation dans les circonstances suivantes :\u003c\/p\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCommandes nationales non livrées après 30 jours\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eou\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003ecommandes internationales non livrées après 60 jours\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eà compter de la date d'expédition.\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003eDommages visibles sur le colis livré.\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eColis marqué \"livré\" mais non reçu\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e(nécessite des documents justificatifs, par exemple, un rapport de police ou des images de vidéosurveillance).\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eMauvaise livraison à une adresse incorrecte\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003een raison d'erreurs de système\/traitement (à condition que la bonne adresse ait été soumise lors du paiement).\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ3 : Comment déposer une réclamation ?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eR3 : Pour signaler des colis perdus, endommagés ou mal livrés :\u003c\/p\u003e\n\n\u003col\u003e\n\n\u003cli\u003eVisitez le\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/sp.xcottons.com\/parcel#\/parcel\/parcel-login\" aria-describedby=\"a11y-new-window-external-message\" target=\"_blank\"\u003eCentre de résolution Xcotton\u003c\/a\u003e\u003c\/strong\u003e\n\n\u003c\/li\u003e\n\n\u003cli\u003eEnvoyez un e-mail à\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003esupport@xcottons.com\u003c\/strong\u003e\n\n\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003cp class=\"note\"\u003eRemarque : Toutes les réclamations doivent être soumises\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003edans les 90 jours\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003esuivant la date de la commande.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ4 : Puis-je annuler la protection de livraison ?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePré-expédition :\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eContactez directement le commerçant pour un remboursement.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePost-expédition :\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eNon remboursable une fois la commande 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